REFUND POLICY AND CANCELLATION POLICY

Last Updated: May 6, 2026

Service Delivery Commitment:
All plan services will be provided to the customer digitally via the internet within 1-7 days from the order placing date.

NYC TECH SERVICES
Phone: +1 (347) 874-8457
Email: info@nyctechservices.com
Address: 16 Amador Street, Staten Island, New York, 10303

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1. Core Principle (Reconciled)

This policy resolves any previous contradiction between a “30-day guarantee” and “non-refundable” language. Because our services are digital and include migration to your server, refund eligibility is determined by how much of the service has been completed.

The determining factor is whether the service has been migrated to your live server or hosting environment.

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2. Full Refund – Eligible (Before Server Migration)

You are eligible for a full refund if ALL of the following are true:

• You request a refund within 30 days of the original order date.

• AND we have not yet migrated the completed work to your live server or hosting environment.

• Reason: Dissatisfaction, change of mind, non-delivery, download issues, product not as described, or any other reason.

How to Request a Refund:

Contact us at info@nyctechservices.com with:

• Your full name

• Order number

• Reason for refund request

Refund Processing:

• All refunds will be issued to the original credit or debit card as provided.

• Refunds take a maximum of 30 working days to process.

• Refunds will be processed either by credit to your account or direct deposit through the bank account.

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3. No Refund – Service Final (After Server Migration)

• Once the digital service (website, design, software, configuration, or any deliverable) has been migrated and delivered to your server or live environment, the service is considered FINAL and NON-REFUNDABLE.

• Digital goods cannot be “returned” after installation on your infrastructure.

• By approving migration, you confirm acceptance of the work.

• After migration, our management reserves the right to reject any refund request.

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4. Specific Circumstances for Refund Eligibility

The refund and cancellation will generally be issued in the following circumstances only if migration has NOT yet occurred:

4.1 Non-Delivery of the Product

• Due to mailing issues with your email provider or your own mail server, you might not receive the delivery email from us.

• Action: Contact us for assistance.

• Deadline: Claims for non-delivery must be submitted to our Billing Department in writing within 30 days from the delivery date of services.

• Note: If not reported within 30 days, the product will be considered received and downloaded, and no refund will be issued.

4.2 Download and Unzipping Issues

• You may face problems downloading the product or unzipping it.

• Action: Claims must be submitted to our Technical Support Department.

• Deadline: If you do not properly contact us during this period, we may construe silence as a successful download, with no further right of redress or refund for a “download issue” reason.

• Note: Failure to receive assistance for downloading or unzipping within 30 days may result in a refund decline.

4.3 Major Defects

• Although all products are thoroughly tested before release, unexpected errors may occur.

• Process:

  1. Submit the issue to our Technical Support Team for approval.

  2. We have the right to rectify the error or defect within 72 hours.

  3. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint AND migration has not yet occurred, a full refund will be issued.

• Alternative: At the customer’s choice, replacement of a product of the same or around the same value can be offered.

• Important: Temporary access to your server may be requested by our technicians to identify and fix issues. Failure to provide such access in a timely manner may result in a delayed resolution. Refusal to provide access to your server will result in your inability to qualify for a refund.

4.4 Product Not-as-Described

• Such issues should be reported to our Technical Support Department within 30 days from the delivery date of services.

• Requirement: Clear evidence must be provided proving that the purchased product is not as described on the website.

• Note: Complaints based merely on the customer’s false expectations or wishes are not honored.

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5. When Refunds Are NOT Available

Refunds will not be issued in the following cases:

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6. Refund Summary Table

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7. Management Rights

We make refunds on payments for any design as a courtesy to the client. However, our internal management reserves the complete right to reject the refund request of any customer in cases of:

• Fraudulent activity

• Abuse of the refund policy

• Attempted chargebacks without prior contact

• Refusal to cooperate with troubleshooting

• Services already migrated to the customer’s server

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8. Children’s Policy (COPPA Compliance)

• Only persons age 18 or older have permission to purchase our products.

• Our products do not address anyone under the age of 13 (“Children”).

• We do not knowingly collect personally identifiable information from children under 13.

• If you are a parent or guardian and you learn that your children have provided us with Personal Information, please contact us immediately.

• If we become aware that we have collected Personal Information from a child under the age of 13 without verification of parental consent, we will take steps to remove that information and cancel the order immediately (with a full refund).

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9. How to Contact Us for Refund Requests

To request a refund or ask questions about this policy:

NYC TECH SERVICES
Email: info@nyctechservices.com (Subject line: “REFUND REQUEST”)
Phone: +1 (347) 874-8457
Address: 16 Amador Street, Staten Island, New York, 10303

Please include your:

• Full name

• Order number

• Date of purchase

• Reason for refund request

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By purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.